Returns Manager Overview (Portal & Dashboard)

Returns Manager

On this page, we will link you to all of our documentation pages about the Returns Manager's functionalities.

The Returns Manager is made of two parts:

• The Returns Portal, directly available on your store, where your customer will request returns
• The Returns Dashboard, available to you on Shopify admin, where you’ll either decline or approve and resolve the requests

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Table of Contents

Returns Manager Demo Video (out of date, please read the articles instead)

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‍Returns Portal

How to Add the Returns Portal Link to Your Store

How Your Customers Use the Returns Portal

How to Customize your Returns Portal

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Returns Dashboard

The Dashboard - Listing and Filtering Your Returns

How to Process Your Customers' Returns

Creating Returns Manually

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Settings

How to change the Resolution Options and Set a Default One on the Returns Portal

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