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In this article, I will go over the typical flow of processing a return request.
Where the Returns Portal is made to be used by your customer, the Returns Dashboard is your admin tool to receive return requests and process them.
On the Returns Dashboard, the latest request will appear at the top of the table. New requests will always be in bold. You can see the order number, name, status, and date it was requested at.
If you click on any of these returns, you will be taken to the its page showing the next step to be done.
When a return’s status is “Requested” you will be taken to the Approval page.
When a return is “Approved”, you will be taken to the Inspection page.
When a return is “Inspected”, you will be taken to the Resolution page.
And when a return is “Resolved”, you will be taken to the Resolved page.
Let’s go over all of these steps, in order.
Thank you for reading!
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